Terms & Conditions


This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the 'Terms of Use' or 'Agreement'). Please read the terms of Use carefully. By accessing or using this Website, booking any travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or make bookings through this Website or our call center agents. at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.

 

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that

You are aware that “We do not store credit card details nor do we share financial details with any 3rd parties” 

(i) you are at least 18 years of age and are of sound mind,

(ii) you possess the legal authority to create a binding legal obligation,

(iii) you will use this Website in accordance with the Terms of Use, 
(iv) you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,
(v) you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions; 
(v) i all information supplied by you on this Website is true, accurate, current and complete, and
(vii) if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

 

PROHIBITED ACTIVITIES

use this Website or its contents for any commercial purpose;

  • make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  • access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  • deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;
  • 'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.
  • The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

If your booking or account shows signs of fraud, abuse, or suspicious activity, we may cancel any bookings associated with your name, email address, or account, and close any associated accounts. If you have conducted any fraudulent activity, we reserves the right to take any necessary legal action and you may be liable for monetary losses to, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact us Customer Service.

 

 

By completing your reservation, you confirm that you have read, understood and accept the following conditions. You furthermore confirm that you possess the legal authority necessary to accept these terms and conditions in your own name or on behalf of any companions. As such, upon completion of your booking your responsibilities include due payment.

To notify us of any changes to your situation or intention to cancell your reservation or to inform us of any other information regarding your reservation details.

  1. You must start by contacting the provider whose details have been provided on your booking invoice.
  2. Send us an email to admin@readytaxis.co.uk  detailing your query
     

If you need any clarification on the conditions outlined in this document, contact our Customer Service team before proceeding with your booking. admin@readytaxis.co.uk

 

Languages

Our website www.readytaxis.co.uk is available in multiple languages for purpose of assisting patrons who read and understands the language, in the case of discrepancy, the we accept only what is written in English.

 

Services

  1. ReadyTaxisUK acts as a booking agent for the local transfer operator (referred to in continuation as "the Supplier"). In order to request and contract a service you must follow the application procedure established on our website. All bookings must be requested a minimum of 2hrs hours before the scheduled transfer.
  2. The services displayed through our website do not constitute an offer of sale on our behalf, but a display of vehicles owned, driven and managed by independent Supplier.

 

  1.  We may accept or reject your solicitation on behalf of the Supplier. All accepted requests are formalized by the sending of a reservation confirmation to the email address you provide during the booking process.

 

  1. Should your request be rejected, you will be refunded the full amount of your pre-reservation payment or we may offer you an alternative service and/or Supplier who may have different conditions and/or additional charges.

 

  1. You reservation represents a direct contract between yourself and the Supplier. Any conditions particular to the Supplier will be included in your reservation confirmation. Our function is to facilitate the creation of the contract between yourself and the Supplier. As an agent, we do not accept responsibility for any aspect of the services provided by the Supplier. Each reservation constitutes an independent contract between yourself and the Supplier.

Booking Procedure

a) All vehicles for provision of transpor services provided through its website are licenced by the local Authority where supplier is domiciled.

b) By completing the reservation form. All information provided in the reservation form will be forwarded to the Supplier in order to validate and confirm the service solicited. It is therefore very important that you review and ensure that all names, addresses, telephone numbers, dates, hours and other information provided are corrected. Should any information provided be incorrect, you must contact us immediately on admin@readytaxis.co.uk

 

c) Immediately after payment is successfully made, you will receive a receipt and confirmation of payment received via email. This receipt of payment does not constitute a confirmation of your reservation but serves to confirm that your request is being processed by the Supplier. Once the Supplier has accepted your request, you will be sent an email with your Booking Confirmation. This will constitute the formal contract between yourself and the Supplier. The date of the contract will be that which appears in the Booking invoice.

d) The meeting point for you and the Supplier will appear in the Booking invoice. You will also find in the same document our 24hour assistance telephone number available for customers during their travel at the footer of the invoice. Calling this number will connect you to a member of our Customer Service team who will be available to attend your call in English and assist you with any unforeseen circumstances related to your transfer. Please bear in mind the service is subject to cancellation.

e) Once you have received the Booking invoice it is your responsibility to carefully review all the details are correct. We, as booking agents, cannot be held responsible for errors or discrepancies that may appear in your Booking invoice.

Should you detect any error or discrepancy in your transfer details, you must communicate them immediately. By emailing us with the correct information on admin@readytaxis.co.uk

f) The information and details given to us by you during the booking process will only be provided to those people or administrations necessary for the fulfilment of the contracted service (local transport operators, airport authorities, customs, immigration, etc.). In the final step of the booking process you authorize ReadyTaxisUK to communicate your details to anyone involved in the successful completion of said service. Please consult our Privacy and Data Protection Policy for more information.

Pricing and Payment

ReadyTaxisUK, upon receipt of your service request, acts as an agent or representative, requesting payment for the full amount of the service you would like to contract with the Supplier.Through our website you can view pricing details for services calculated according to the vehicle, destination and date you choose. We reserve the right to modify these prices at any moment and your service request, including after payment. Service is subject to validation until the moment you have received your Booking confirmation via email.
If the Supplier refuses service or adjusts the price for your request before you have received your Booking Confirmation, you will be informed by email with a request for additional information or payment if necessary. If the Supplier does not accept the service or you do not agree to the new pricing terms, you will be refunded the full amount previously paid to us.

Special Requests

During the booking process, will offer you the possibility to request Extra services such as baby seats, extra luggage accommodation, space for golf or ski equipment, etc. These Extra services may be free of charge but may vary based on supplier policy

Modifications to Your Booking

  1. Any requested change to your booking must be sent to us (during work hours , Mon to Fri from 09:00 to 18:00) in writing to the following email admin@readytaxis.co.uk

Or via phone call to the number provided at the footer of you invoice

 

. b) Should there be any, you will be responsible for any increased costs that may apply as a result of the modification. You will be informed of any increased costs in the service via email or phone call where there is need for urgency,

 

c) If a requested modification to your booking results in a reduction of the price of your requested service, you will be reimbursed the difference if your modification request is received a minimum of 48 hours before your first scheduled transfer.

 

d) The Supplier will be monitoring your flight (or train) arrival time according to the information provided to us during the booking process. However, if your flight number changes, if you miss your flight or if your flight is cancelled, you must inform us by calling the 24hour assistance number found in your Booking Invoice. Any resulting modification is subject to acceptance by the Supplier. We will then confirm the status of your reservation via email.

 

e) Once your flight has landed, the Supplier will wait a maximum of 30 minutes at the meeting point indicated on your Booking Voucher. If you feel that your group may take longer than 30 minutes to arrive at the meeting point (due to passport control, customs, baggage claim, lost baggage, etc.) we recommend that someone from your group proceed immediately to the meeting point to inform the driver of any delays. Should the driver be required to wait past 30 minutes, your transfer may be subject to an additional charge. If the driver has not been advised of any delays and no member of your group has arrived at the meeting point 30 minutes after the arrival of your flight, the service will be cancelled and payment forfeited.

 

 

 

Cancellations

a) All cancellation requests must be received, in writing, at our email address admin@readytaxis.co.uk  minimum of 2 hours before the scheduled transfer.

b) Cancellations meeting the terms outlined above will be refunded using the same method of payment and currency used at time of purchase.

e) Cancellations made less than 2 hours before the scheduled time of the first transfer indicated on your booking invoice are NOT subject to return.

Insurance and Liability

a) In your travel itinerary there will most likely be involved various suppliers and methods of transport that you have contracted. For your safety and security, we strongly recommend that you take out a policy that covers you and other passengers in the case of cancellation and includes coverage for accident or illness, Supplier bankruptcy, lost luggage, loss of cash as well as against other expenses.

b) ReadyTaxisUK acts as a booking agent bringing two contracting parties together. You are contracting a service directly with the Supplier and not with us. As an Agent, we accept no responsibility for the provision of transport services themselves. Our responsibility is limited to the publication of information on our website about services offered by Suppliers, to communicate information or the modification of reservations to the Supplier and to inform of any changes applied to the terms of your reservation. We accept no responsibility for any information about the transfers that we communicate to you in good faith.

c) We are not liable for any losses that may occur from the incorrect processing of your booking by the Supplier, errors committed by you while competing the booking form or inaccurate or incomplete information provided to us during the booking process.

d) Information about services shown on our website, vehicle sizes, extras, distances and travel time are estimates and ReadytaxisUK does not guarantee compliance. Similarly, ReadytTaxisUK makes no assurance of the suitability of a particular service for your request and is not responsible for the choice you make.

e) ReadyTaxisUK does not accept responsibility for any illness, injury, death or loss of any kind. Any claim for loss, injury, illness or death must be made directly with the Supplier or may be covered by the terms of your insurance. All claims are subject to the laws and jurisdiction of the country where the service is performed.

f) We are not responsible for any service contracted directly with the Supplier and decline all responsibility for any modifications to your service not explicitly made directly with us in writing through the means of communication provided to you at the time of booking.

g) ReadyTaxisUK offers its website in its current state and makes every effort towards its proper maintenance and operation. We cannot guarantee the absence of technical errors, nor can we guarantee that the web is operational at all times. We make no guarantees as to the accuracy of website content, nor that it is free of viruses that may affect its functionality.

h) Errors that may appear on the website will be corrected as soon as we become aware of their existence. In case of any errors of this type, ReadyTaxisUK reserves the right to cancel your reservation on behalf of the Supplier and reimburse the entire amount paid by the customer at the time of booking.

Force Majeure

a) Neither ReadyTaxisUK nor the Supplier can guarantee or be held responsible for extraordinary situations that may occur before or during your transfer. Such circumstances may include, but are not limited to, accidents and related delays, controls or police activity, acts of vandalism or terrorism, protests and organized disturbances, unforeseen hazards on the roadway, acts of government or national authority, natural disasters, fire and adverse weather conditions or other events beyond the control of the Supplier.

Contact

a) ReadyTaxisUK is committed at all times to offering you the best service and attention possible. On the website are listed our various forms of contact and office hours. Also, on your Booking Voucher you will find the telephone number to our 24-hour Assistance Line available for you to use during your transfer, where we will assist with any unforeseen circumstances related to your transfer.

b) All communication with you will be made through email. As such, we recommend that you always check your email before you travel to ensure that no important changes have been made to your booking. All notifications will be sent to the email address provided to us at the time of booking.

c) Should your email address or contact telephone number change, you must provide us with your new contact information immediately so that we may be able to reach you when the need arises regarding your booking.

d) In the event that you are not present at the meeting point described in your Booking invoice 30 minutes after your flight has landed (in the case of collection at airport) or 15 minutes after your scheduled pick-up time (in the case of transfers to the airport), the Supplier will try to contact on the telephone number provided to us during the booking process. If the Supplier cannot reach you because you do not answer the call, your telephone has no service, the call is sent directly to an answering service or because the connection fails, the service will be considered cancelled without reimbursement.

e) If at any time during your transfer you detect any problem with the service provided inform the driver or call us at the number provided on your Booking Voucher. We will investigate the problem and attempt to find an immediate solution. Should we not be notified of any problem or incident, are ability to investigate the matter will be compromised as well as your right to lodge an official complaint. With this in mind, all claims or complaints related to a particular service must be received in writing no more than 15 days after the service has been performed.

f) After your trip you may receive a short questionnaire about your transfer and the service received. This document helps ReadyTaxisUK to make improvement with respect to how the services are provided and suppliers assessment.

Transfer Service

a) It is the customer's responsibility to ensure that all personal information and transfer details provided at the time of booking are correct (date, time, complete address, etc). The Supplier will use the information provided by you during the booking process when collecting your party and will deliver you to your destination point and as close to your accommodation as possible given the characteristics of the vehicle and physical conditions of access to the requested destination.

b) Passengers will be collected at the meeting point, date and time specified on the Booking invoice. The driver will wait a maximum of 45 minutes after the arrival of your flight at the airport or at all other meeting points. If your group is not present at the meeting point at the agreed upon time, you will lose all right to reimbursement for the transfer.

c) The customer must ensure that they arrive at the airport a minimum of 2 hours before their scheduled flight time. You are responsible for ensuring that the transfer service is reserved at a date and time, which meets your itinerary requirements.

d) In the event that the customer is unable to locate the driver, it is the customer's responsibility to contact ReadyTaxisUK on the 24h Assistance number printed on the booking invoice. If the customer fails to call these numbers and ReadyTaxisUK is not made aware of the problem, the transfer will be cancelled and no refund will be due.

e) During the booking process you must indicate to us if you are travelling with children. Depending on the country in which you are travelling the laws with respect to child seat systems differ. As such, we recommend that you bring with you the restraint system with which you are most familiar. If you do not wish to travel with your own child seats system, you may request one provided by the Supplier during the booking process. This request will be subject to availability and the Supplier cannot guarantee that his seat system will be similar to that which you are accustomed to. Should the Supplier not have a child seat available you reserve the right to be reimbursed for the cost of this Extra, but not for the cost of the entire transfer.

f) If you do not request a child Seat system during the booking process, your child will travel with the vehicle's own security and retention systems.

• Children under three, when in a taxi or authorized vehicle, may travel without a safety restraint in the rear of the vehicle if a child restraint system is not available.
• Children of three years of age and over must us an adult safety belt if no child seat is available.

In either case, a child or infant will count as a passenger in the vehicle.

g) We cannot guarantee the type of vehicle that will be used for your transfer. The Supplier reserves the right to change the type of vehicle used for the service. In some cases the type of vehicle may be changed (for one larger, for example) if this allows the Supplier to provide the service otherwise unavailable.

h) All vehicles and cars are official suppliers of public service taxis their respective cities (depending on the pickup) and have the mandatory insurance required by local regulations and administrative licenses.

Luggage

a) Our standard luggage allowance permits each passenger one bag with a maximum weight of 20 kg and total combined dimensions of 158cm (height + width + length).

b) Should you forget an item of luggage in the vehicle we will make all reasonable efforts to recover the item lost and if available, we will arrange shipment to the address provided during the booking. You will be responsible for covering all additional costs.

c) We recommend that you do not carry in your luggage any fragile or valuable objects such as jewellery, money, cheques or other valuable documents such as passports or identity cards.

d) Neither ReadyTaxisUK nor the Supplier will be held responsible for any loss or damages that your luggage may suffer. We recommend that you contract a travel insurance policy that can cover any loss or damage.

e) In accepting these terms and conditions you are obliged at all times to comply with the local laws and legislations where your transfer takes place. Accordingly, your luggage may not contain any articles prohibited by local law or legislation.

f) During the booking process you must make it known to us if you are travelling with any domesticated animals. Pets are the sole responsibility of their owner and must, at all times, travel in an IATA approved crate. Transporting pets is subject to availability and approval of the Supplier and an additional charge will be applied. If we are not informed at the time of booking that you will be travelling with a pet or if the above requirements are not met, the Supplier reserves the right to refuse service and your transfer will be cancelled without refund.

Customer Responsibility

a) The customer, through acceptance of this contract, declares that he/she is of legal age and in full use of mental faculties enabling them to comply with all the responsibilities related to this contract.

b) The customer declares that he/she understands the terms and conditions described herein and agrees to the payment of service via debit or credit card, having full authorization for its use as well as sufficient funds to cover the cost of the contracted service.

c) The customer understands and agrees to notify ReadyTaxisUK about any change or variation that may affect his/her service as early as possible.

d) Service will be organized and provided according to the information provided to us during the booking process. After your booking you will receive an email confirmation containing your Booking Voucher. It is your responsibility to review and confirm that all information therein is correct and, in the case of discrepancies, notify us immediately. Failure to do so will leave you without recourse.

e) The customer must carry with him/her at all times the necessary documents and identification to cross national boundaries. Neither ReadyTaxisUK nor the Supplier will be held responsible nor accept any charges that result from the customer's failure to carry proper documentation or comply with local authorities. Your Booking Voucher is not a valid legal document.

f) In the event that ReadyTaxisUK would have to face a financial penalty as a result of the failure of a passenger to comply with local laws, regulations or other requirements imposed by the countries you wish to gain access to, leave or visit, we reserve the right to withhold service or any monies paid to us until the full sum of the penalization is paid in full.

Right of Admittance

a) The Supplier reserves the right to deny service to any persons under the influence of alcohol or drugs. The Supplier reserves the right to cancel service if the conduct or behaviour of any passenger is such that it affects the security of the driver, vehicle, or other passengers. Neither ReadyTaxisUK nor the Supplier will be held responsible for any additional charges that may result from such behaviour.

b) The consumption of alcohol or narcotics in the vehicles is strictly prohibited. Smoking is not allowed in any of the vehicles.

Applicable Law and Jurisdiction

a) These Terms and Conditions as well as any relation between ReadyTaxisUK  and the customer shall be governed and subject to English law. For any disputes arising from the existence, content and/or interpretation of these Terms and Conditions or any relationship between ReadyTaxisUK and the customer, both parties will submit themselves to the jurisdiction of the courts of the United Kingdom.

b) ReadyTaxisUK reserves the right to make changes at any time to its website as well as the present Terms and Conditions.